Freshworks Inc.

Freshworks Inc., a software development company, provides software-as-a-service products in North America, Europe, the Middle East, Africa, the Asia Pacific, and internationally. The company's software-as-a-service solutions includes Customer Experience (CX) and Employee Experience (EX). Its Customer Experience products include Freshdesk Omni, an AI-powered omnichannel customer service solution that unifies customer interactions, support operations, and empowers agents to deliver exceptional experiences; Freshdesk, a ticketing and case management solution; Freshchat that provides agents with a modern conversational experience to proactively engage customers across digital messaging channels; Freshcaller, a cloud-based contact center solution for scalable voice operations; Freshsales, a sales CRM for pipeline management and deal closure solution; and Freshmarketer, a marketing automation platform designed to help businesses to attract, nurture, convert, and retain customers. The company's Employee Experience products include Freshservice, an IT and enterprise service management platform to AI agents to help employees resolve issues, make requests, and access information through conversational interfaces without requiring direct interaction with the service desk; Freshservice for Business Teams, which provides a unified employee service experience while ensuring the secure separation of departmental data; Device42 which provides IT discovery and dependency mapping solutions; and FireHydrant, a modern incident management platform that enables engineering and operations teams to manage the full incident lifecycle. In addition, it provides Freshworks platform, an AI-powered, enterprise-grade foundation that unifies customer experience and employee experience product lines. The company was formerly known as Freshdesk Inc. and changed its name to Freshworks Inc. in June 2017. Freshworks Inc. was incorporated in 2010 and is headquartered in San Mateo, California.

소프트웨어 개발 기업인 Freshworks Inc.는 북미, 유럽, 중동, 아프리카, 아시아 태평양 지역 및 전 세계에 걸쳐 서비스형 소프트웨어(SaaS) 제품을 제공합니다. 이 회사의 SaaS 솔루션은 고객 경험(CX) 및 직원 경험(EX)을 포함합니다. 고객 경험 제품으로는 AI 기반 옴니채널 고객 서비스 솔루션인 Freshdesk Omni(고객 상호작용 및 지원 업무 통합, 상담원의 탁월한 경험 제공 지원), 티켓팅 및 사례 관리 솔루션인 Freshdesk, 디지털 메시징 채널을 통해 고객과 선제적으로 소통할 수 있도록 현대적인 대화형 경험을 제공하는 Freshchat, 확장 가능한 음성 운영을 위한 클